Unbenanntes Dokument
RMA-Håndtering og Stock-Rotation Telenor
Ved RMA-søknad gjelder følgende prosedyre :
- • Offisielt returskjema fra STRAX må benyttes og fylles ut med STRAX’ artikkelnummer, varenavn, antall og retur-årsak.
- • Utfylt skjema sendes inn til retur.norge@strax.com eller deres STRAX representant.
- • Godkjent RMA legges i esken sammen med varene og sendes til STRAX Norge klart merket med RMA nummer på utsiden av esken.
- • Et RMA-nummer er kun gyldig i fire uker. Etter denne perioden er RMA’en utgått og man må søke på nytt.
- • Varer som blir sendt i retur uten godkjent RMA-nummer vil avvises og returneres.
Stock Rotation
STRAX Norge AS tilbyr Telenorbutikkene 3 måneder Stock-Rotation hvor vi krediterer varene
til dagens pris. Kreditnotaen kan kun benyttes mot eksisterende eller fremtidige fakturaer og
berettiger ikke en utbetaling av penger fra STRAX Norge AS.
Dette gjelder dersom
- • a) Produktene ikke er eldre enn 3 måneder,
- • b) Produktene ikke er kampanje-varer,
- • c) Produktene ikke er faset ut av STRAX’ portefølje,
- • d) Produktene ikke har prislapper, alarmer, ripete emballasje eller på annen måte er skadet.
Dersom punkt d) ikke er overholdt, gjelder følgende rutine:
- • Dersom verdien er under 500,- skroter STRAX varene og korter av beløpet på kreditnotaen
- • Dersom verdien er over 500,- returnerer STRAX varene til butikk og belaster 199,- for frakt og håndtering.
Download here: Returforespørsel STRAX Norge AS
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Responsible for content
STRAX GmbH
Belgische Allee 52 + 54
D-53842 Troisdorf
Germany
Tel.: +49 (0)2241 95127-0
Fax: +49 (0)2241 95127-77
info.germany@strax.com
Responsible Managing Director: Gudmundur Palmason
STRAX GmbH is registered at the district court Siegburg with the registration number HRB 5421.
Ust.-ID Nr.: DE 815 128 193